Shipping policy

At ManukaHoneyofNZ.com, we take great care to deliver our premium New Zealand Mānuka honey safely and efficiently to customers around the world. Our aim is to make the shipping process as clear, secure and straightforward as possible.

Below you can find detailed information for:

• International Shipping
• Free International Shipping On Premium Honeys
• New Zealand Shipping
• Order Processing & Dispatch
• Returns & Refunds

International Shipping

International shipping costs are calculated based on the total weight of your order and the destination country. Your exact shipping cost will be shown at checkout before you confirm your purchase.

1. Australia – honey restriction: Due to Australian customs and import restrictions, we are unable to ship pure honey to Western Australia. Other eligible products can still be shipped there.

2. China – honey and gift box restriction: We are unable to ship pots of honey or gift boxes to China, but eligible skincare, supplements and other products can still be shipped there.

3. Countries we do not currently ship to: Albania, Algeria, Brazil, Bulgaria, Cambodia, Denmark, Egypt, Finland, Greece, India, Lithuania, Mexico, Poland, Portugal, Russia, Slovenia, Spain, Taiwan, Thailand, Turkey, Ukraine and Vietnam.

4. Delivery timeframes: Delivery estimates are guides only. Public holidays, Christmas periods, customs clearance and circumstances outside the carrier's control can cause delays. Some shipping services may not be available to every destination.

5. Prepaid duties, tax & handling: For orders shipped to the United States, Canada, the United Kingdom, Austria, Germany, Japan and Jordan, applicable import duties, taxes and carrier handling charges are prepaid, so there should be no additional import charges to pay on delivery.

6. Duties and taxes for other destinations: Unless specifically stated as prepaid above, it is the customer's responsibility to check and pay any applicable import duty, tax or customs charges. Import regulations vary significantly between countries and can change without notice. While we do our best to provide relevant information, we cannot guarantee awareness of every country's individual requirements. If we know of a specific product or import restriction, we will make every effort to highlight it on the relevant product page.

Important Shipping Notes:

• Customs restrictions and returned orders: ManukaHoneyofNZ.com cannot accept liability for goods confiscated or refused entry by a destination country's customs authority or other government body. If an order is returned to us by the destination country's import authorities in resalable condition, we will refund the value of the returned products, less any postage or other costs incurred by Manuka Honey of NZ. A refund can only be processed once the products have been received back by us.
• Please note: We reserve the right to refuse orders or negotiate delivery if orders are particularly large. It is the customer's responsibility to ensure the correct delivery address details have been entered at the time of ordering. We will not be liable for any costs associated with resending an order due to the delivery address details being incorrect.
• Need help? If you have any questions about shipping or import requirements, contact our customer service team at enquiry@ManukaHoneyofNZ.co.nz. If you have concerns about your country's import regulations, we also recommend checking with your local customs authority before ordering.

Free International Shipping on Premium Honeys

We offer FREE DHL Express Shipping on selected premium Mānuka honeys. Eligible products will display the free shipping offer on their product page, and you can view the full list here.

Free shipping applies to the entire order when it includes an eligible premium honey. This offer cannot be used in conjunction with any other promotion.

Free shipping does not include any applicable duties, taxes or import charges. Where these are prepaid, they will be charged separately at checkout rather than on delivery.

New Zealand Shipping

Delivery Estimate 2-3 Business Days (extra 1-2 days for rural deliveries)

Delivered to your door by NZ Post, including business addresses and PO Boxes.

If no one is home at the time of delivery, the courier driver will leave your parcel at your door or nearby in a safe location, or if it's unsafe to do so, they'll leave a card to call. No signature is required.

*Click & Collect is available for customers who place their order online but would like to come in-store to pick it up from our Silverdale office in Auckland. Pick-up is usually ready within 4 hours of ordering. You will receive an email when it is ready. Bring your "pick up is ready for collection" email (digital or print) when you come to collect your order. Pick-up hours are Mon - Friday, 9 am - 4 pm (except public holidays). You are welcome to ring our customer service team if you have any questions. Freephone 0800 370 999 NZ only.

If you have any questions regarding shipping please email us at enquiry@manukahoneyofnz.co.nz or phone New Zealand +64 9 447 1556 or Freephone from within NZ 0800 370 999.

Order Processing & Dispatch

All orders are processed within 1-2 business days and shipped from our Silverdale Warehouse/Showroom. Please note, orders placed on weekends or public holidays will be dispatched on the next available business day. Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow your parcel's journey.

If you wish to nominate a specific order dispatch date, please let us know in the order notes when checking out (weekends excluded). Please note, we will try our best, but we cannot guarantee a delivery date.

Return & Refund Policy Here >