Refund policy

30-Day Money Back Guarantee - Returns

Can I return something I've purchased? 
We are happy to offer a store credit, exchange or refund on an item you've purchased from us WITHIN NZ- simply contact us within 30 days of your order date. We can't provide a refund until we've received the products back. We are unable to accept returns from international orders, as we cannot accept honey back into NZ due to customs restrictions. 
For any questions, please call us on +64 9 447 1556 (NZ) or email enquiry@manukahoneyofnz.co.nz. 

Change of Mind

If you've had a change of heart about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.  Once dispatched, we are unable to cancel an international order as we are unable to get honey returned to NZ due to customs restrictions.

Faulty Item 

If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible. 

Allergy Return 

In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Allergy returns must be less than 20% used upon arrival back to us. 

Incorrect Item/ Damaged on Arrival 

If you have received an item that isn't what you ordered, or it arrived damage, please take a photo and contact us within 7 days of delivery. Please don't dispose of the item until we've had a chance to chat with you!   

How to Return

Please email us to confirm the reason for the return. Enquiry@Manukahoneyofnz.co.nz 

When you post back your items, please ensure you include your name, address, contact number and order number.  Return to; 

 Manuka Honey of NZ 
 PO Box 38, Red Beach, Auckland,  New Zealand 0932