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COVID-19 Update

March 24, 2020 2 min read

COVID-19 Update

(Updated 18 May 2020) 

We have moved to COVID-19 Alert Level 2 on 14 May 2020.

We are open and continue to deliver orders nationwide and internationally. 

International orders are being delivered through DHL couriers. 

NZ COURIER UPDATE

NZ Post, Courier Post and other delivery agents are experiencing huge volumes of packages which is causing delays in deliveries and tracking updates. We ask that you please give the couriers an extra 2-5 working days for North Island deliveries and an extra 5-10 working days for Rural & South Island deliveries.


IMPORTANT MESSAGE - COVID-19 LEVEL 3 UPDATE

Hi to all our Customers & Supporters!

We know this is a stressful time for everyone but together we’ll get through this!

Please be assured we will remain open throughout the Level 3 Lockdown (2 weeks for our international customers) but in reduced capacity to ensure the safety of our staff, our customers and community. 

We will continue to take and process all orders for food, beverages, health products and toiletries.

Please also be re-assured that couriers remain open to essential services locally and internationally.

There are a few changes that you need to be aware of however.



Online orders – what you need to know:

  • These will be processed as normal however please expect delays due to unprecedented demand and reduced staff in our warehouse.*
  • Quantity limits are being put in place for items that are in short supply.
  • Please make sure the address you give us is accepting inward packages prior to placing your order.
  • Out of stock items – some items are out of stock and will likely be for the duration of the Lockdown period due to supply issues. You can however pre-order these items which will help us to forward plan once manufacturing resumes.

In-store pick-ups – what you need to know:

  • We are no longer allowing in-store pickups so please place your order online or over the phone.(+64 9 447 1556)

*All our staff will be working from home except for one staff member who will be packing orders from our warehouse.

Lastly, be safe and be kind everyone! Wishing everyone good health and happy days at home with the family.

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