الأسئلة الشائعة

We offer free delivery within New Zealand on orders over $99. For orders under $99, a small delivery fee applies.

A Click & Collect option is also available for online orders.

International orders: Shipping costs are calculated automatically at checkout. Once you select your delivery country, available shipping options and charges will be displayed.

We also offer complimentary shipping on selected premium luxury honeys.

Full details can be found on our shipping policy page >

Yes we do! There may be some restrictions to some countries, please check with your local customs office if you are unsure.

Customs and import regulations vary widely between countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page.

We accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is your responsibility and is beyond our control.

All orders will be sent by tracked courier.

Yes! You are more than welcome to collect your order from our office. We are located at 8/44 Silverdale Street, Silverdale Auckland 0932, New Zealand. Please call or email us with your order so we can have it ready and waiting for you. We also offer a click and collect option for online orders.

We are happy to offer a store credit, exchange or refund on an item you've purchased from us - simply contact us within 30 days of your order date. For more details see our Shipping & Returns page.

نحن نرسل العناصر إما في أكياس قابلة للتسميد أو أكياس ورقية / كرتون كرتوني حسب الحجم

Yes, it’s absolutely safe and reliable to order from our website. We’re based in New Zealand and regularly ship to the USA with trusted international courier services. Orders are well-packaged, tracked and delivered promptly. Many of our American customers order from us with confidence and keep coming back for more!

We understand some customers may have concerns regarding the recent taxes & duties tariffs, when ordering from overseas, but we're here to help and can often offer solutions -just get in touch with our customer service team at enquiry@manukahoneyofnz.co.nz

Orders under USD $800 enter duty-free with no tariffs or customs charges. You'll receive full tracking details and friendly customer support every step of the way.

For orders over USD $800, simply email us at enquiry@manukahoneyofnz.co.nz - we’re happy to arrange a custom shipping solution for you.

We offer two shipping options for US orders: DHL Express and NZ Post. You can select the option that best suits your needs at checkout.

While NZ Post is significantly more affordable, delivery can take up to approximately 30 business days.

For larger orders, we recommend DHL Express for its fast delivery, full tracking, and exceptional reliability. Most DHL shipments to the USA arrive within 3 to 9 business days, depending on the destination.

We also offer complimentary DHL shipping on selected premium luxury honeys as indicated on our luxury honey product pages.

نرحب بالدفع عن طريق بطاقة الائتمان أو الخصم (Visa أو Amex أو Mastercard) أو Laybuy أو Afterpay أو paypal أو الخدمات المصرفية عبر الإنترنت أو بطاقة هدايا ManukaHoneyofNZ. كما نقدم العديد من خيارات ShopPay و Google و ApplePay.

Afterpay allows you to have your online order shipped to you straight away and spread the total cost over six equal instalments interest free. 

Occasionally you may receive a promotional coupon code from us. To use this code, enter it at checkout. Look for the link that says 'enter coupon code'. Enter your code in the box provided and click APPLY to add the code to your order. 

يرجى مراسلتنا عبر البريد الإلكتروني على enquiry@Manukahoneyofnz.co.nz وسيساعدك أحد ممثلي خدمة العملاء الودودين في الرد على أي أسئلة / استفسارات لديك.